Damages Leaks and Faults.

A summary of damaged packaging.

• If the plate is missing on arrival, check the outlet valve for signs of damage including an inspection of the (blue or black) dust cap which should be connected to the valve top and bottom by a small tamper evident plastic tie.
• Remove tamper evident dust cap from valve by unscrewing and make sure that there is no product behind the dust cap. If product has leaked through the valve it should be reported.
• The valve cannot be opened with the Dust Cap in position, trying to do this will result in damage to the valve or valve handle.
• In the situation of damages, leaks and faults please follow our guide below for directions on how to process a complaint.
  https://knowledge.puremalt.com/en/knowledge/guide-to-photographing-evidence-for-complaints